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IF YOU HAVE A COVID-19 RELATED QUERY BUT YOU HAVE NO SYMPTOMS THEN PLEASE VISIT nhsinform/coronavirus or


PHONE 0800 028 2816


IF YOU HAVE COVID-19 SYMPTOMS INCLUDING A NEW CONTINUOUS COUGH OR FEVER THEN SELF ISOLATE AT HOME FOR 7 DAYS, FAMILY MEMBERS WITH NO SYMPTOMS MUST ISOLATE AS WELL FOR 14 DAYS, EVEN IF THEY ARE WELL.


DO NOT CONTACT YOUR GP PRACTICE


VISIT nhsinform/coronavirus FOR MORE INFORMATION


IF YOU FEEL YOUR CONDITION IS WORSENING AND YOU ARE STRUGGLING TO COPE WITH SYMPTOMS THEN PHONE 111


IF YOU HAVE A NON COVID-19 RELATED MEDICAL PROBLEM THAT IS WORSENING AND YOU NEED TO SPEAK TO A DOCTOR THEN PHONE 07927 123390


THIS LINE WILL OPERATE FROM 8AM TO 6PM MONDAY TO FRIDAY


IF YOU REQUIRE TO ORDER REPEAT PRESCRIPTION OR HAVE A PRESCRIPTION OR MEDICATION QUERY, BETWEEN THE HOURS OF 10AM TO 3PM MONDAY TO FRIDAY


PHONE 01383 855113


YOUR CALL WILL NOT BE ANSWERED OUTWITH THESE TIMES

Patient Rights and Responsibilities

Patients have a legal right to:

  1. Access to the NHS regardless of income
  2. Information about GPs in your area and the services they offer.
  3. Be registered with a GP.
  4. Be referred by a GP for further treatment if necessary.
  5. Accept or refuse treatment including examination, tests and diagnostic procedures.
  6. Equal treatment regardless of race, gender, age or disability.
  7. Make a complaint about health services.
  8. See and obtain a copy of your medical records.

Patients have a right of access to an extended Primary Health Care Team who are appropriately trained and subject to on-going regular professional development.  They can expect to be seen in a safe and friendly environment.  They have a right to be treated courteously and with respect for their privacy and dignity.

Patients have a right to complete confidentiality both at a personal level and with regard to data protection at all stages of their contact with the practice.

Patients have a responsibility to:

  1. Familiarise themselves with practice routine
  2. Treat all staff with courtesy
  3. Inform the surgery if they are likely to be late for an appointment and give as much notice as possible if they wish to cancel an appointment

The practices encourage people to become personally responsible for their own health. 



 
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